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| EUCLID MANAGEMENT COMPANY provides a full range of services for community
associations. In addition to the standard package of services, all clients
receive the following: |
| CUSTOMER RESPONSE TEAM: A staff of seven customer
service specialists takes calls from homeowners and Board Members. |
| TELEPHONE ANSWERING: The telephones are answered
promptly by a person. We do not use answering machines during the work day,
but individual voice mail is available 24 hours per day. |
| PROPERTY INSPECTIONS: Your common areas will
be inspected weekly by our property administrator using an inspection form
specifically designed for your association. This form will be included with
your monthly management package. |
| ACTIVITY LOGS: You will know with certainty
what action is being taken on the many service requests which Euclid receives
each month from Board members, homeowners, Board meetings, property inspections,
vendor calls, etc. This action log has proven to be an integral part of
our communication with you. The Activity Log includes the source of the
request, date requested, action taken, response letters, vendors, review
dates, follow-up action and completion date. |
| ENFORCEMENT ISSUES: Our Activity Log gives a
detailed list of all enforcement issues. This includes homeowner name/address,
enforcement issue and letters sent, such as 1st enforcement, 2nd enforcement,
hearing and hearing results. The enforcement issue is tracked until completion.
Our system also allows us to run an enforcement history by individual home. |
| ACCOUNTING SYSTEMS: Your accounting records
will be kept with the most sophisticated, computerized system in the industry.
You will be able to select which reports you wish to receive monthly. A
simple, easy to read, one page, financial summary will be prepared each
month for the "non-accounting oriented" Board members. |
| ACCESS TO EMPLOYEES: You will be introduced
to the individuals who work on the accounting and administration of your
association, as well as the property administrators. You will have access
to knowledgeable individuals throughout our organization. |
| DELINQUENCY ANALYSIS: Your monthly management
package will include an analysis of the activity of every delinquent homeowner.
This is updated continually and includes reports of collections, correspondence
and legal actions. |
| AUTOMATIC ASSESSMENT PAYMENTS: Assessment payments
can be electronically transferred from homeowner bank accounts to the association
accounts. |
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